Accounts Receivable & Box Office Manager

June 28, 2021
Categories:

Position title: Accounts Receivables & Box Office Manager

Reports to: Director of Finance 

Classification: Full time/Exempt 

 

Flying House Productions, the nonprofit organization that governs Seattle Choruses, is committed to removing barriers to employment that are faced by equity-seeking groups. BIPOC, LGBTQ, women, and candidates with disabilities are strongly encouraged to apply. 

 

About Seattle Men’s Chorus/Seattle Women’s Chorus 

The Seattle Men’s Chorus and Seattle Women’s Chorus comprise one of the largest community choral organizations in North America, and stand out as the largest LGBTQ-identified men’s and women’s choruses in the world. As one of the Pacific Northwest’s most vibrant and successful arts organizations, our choruses bend genres and inspire social justice for an annual audience of more than 25,000 patrons.  

 

Our Mission 

Our voices transform society through innovative and entertaining programs that build community, illuminate the experiences of LGBTQ people and their allies, expand inclusion, and inspire justice. 

 

Our Vision 

A more harmonious world that celebrates the unique identities and talents of all people. 

 

Summary 

The Accounts Receivable Manager (ARM) manages the receivables cycle for donors and patrons of SMC/SWC using a Salesforce database and a variety of online platforms and merchant processors. In addition to A/R processing requirements, the ARM works closely with Development to ensure timely receipt of reporting and donor information updates. They will guide all elements of the Patron experience, from purchasing tickets to processing of donation receipts. This role works collaboratively with all staff, but interacts on a daily basis with finance and development.   

 

Essential Job Functions 

(Responsibilities, accountabilities and competencies; may not include all duties of this job) 

Internal A/R Cycle Responsibilities 

  • Serve as the primary point of contact and database expert for Patron Manager (on the salesforce platform) for all employees 

  • Lead efforts to maximize platform to meet changing needs of the organization 

  • Responsible for ongoing maintenance of income records to ensure accurate and quick access to donor information at all times 

  • Follow and update (as needed) organizational procedures for ticket sales, subscriptions, donations, in-kind support, events, reports and queries within Patron Manager to ensure accuracy and remain current with best practices, system upgrades and changes 

  • Run reports and export mailing lists for Finance, Development and Marketing as requested 

  • Capture batches from merchant processor and compare to Patron Manager, review and pre-reconcile for accuracy, resolving any questions.  

  • Process all incoming mail/gifts (credit cards, checks, cash, stock transfers, matching gifts, in-kind) and accurately enter detail in Patron Manager (gift coding, appeals, descriptions, soft credits, etc.) & Quickbooks 

  • Create and refine analytical reports on monthly, quarterly and annual progress against goals, constituent segmentation, appeals, events, donor retention, etc.  Track donor pledges and sponsor payment schedules. 

  • Research, manage and provide recommendations to help Development and Finance Director implement third-party database integrations  

 

External A/R Cycle Responsibilities/Digital Box Office Management 

  • Build concert ticketing layouts for different venues in Patron Manager 

  • Process credit card charges from events, Chorus rehearsals and concert concession sales 

  • Manage the ticketing and subscription renewal notice mailing 

  • Oversee volunteer ticket office staff as needed to help process payments accurately 

  • Serve as main point of contact for ticketing customer service whether online, by phone or in person, troubleshooting problems and resolving all any issues with customers/volunteer staff including refunds, credit declines, etc.   

 

Skills and Qualifications  

  • Three or more years’ experience in database management, merchant processing services and finance support 

  • Strong analytical experience with CRM programs (PatronManager preferred) and Quickbooks 

  • Good organization skills required, with attention to details and excellent follow-through in all tasks 

  • Ability to work both independently and collaboratively on multiple projects with competing deadlines 

  • A professional and courteous attitude while dealing with a wide variety of stakeholders, both in person and over the phone, including patrons, donors, Chorus members, volunteers, Board members and the general public 

  • A healthy curiosity and interest in searching for and creating new efficiencies in data management  

  • An attitude of ownership and continuous improvement towards your scope of work responsibilities.  

  • Proficiency with Microsoft Office applications (Excel, Word, Outlook). 

  • Flexibility to work evening and weekend concerts and events. 

  • Comfort working with diverse constituents and LGBTQIA+ issues.  

• Strong written and oral communications and a healthy sense of humor preferred 

• Passion for the SMC/SWC’s intersection of the arts and social justice. 

 

Benefits and Compensation: 

  • Full time, hourly, non-exempt 

  • Salary range: $47,000 to $60,000 DOE 

  • Vacation, holiday and sick leave 

  • Employer Match Healthcare and dental coverage 

 

 

TO APPLY:  please send resume and cover letter detailing the strengths you bring to this position. Electronic submissions preferred in PDF or Word to finance@seattlechoruses.org. No phone calls please. Review is rolling and position is open until filled.  

 

Flying House Productions is an equal opportunity employer committed to diversity. It is the policy of FHP to comply with all applicable federal, state, and local laws prohibiting employment discrimination. FHP is committed to providing a work environment free from discrimination and harassment and does not discriminate on the basis of class, race, color, sex, marital status, sexual orientation, gender identity, veteran status, political ideology, age, creed, religion, ancestry, national origin, or the presence of any sensory, mental or physical disability.